Advanced Analytics for outbound customer service
We increase the conversion rate of your campaigns by identifying high potential contacts. Our smart customer selection results in more revenue, less costs and happier customers!
Features & Benefits
Get the most out of your outbound customer service with m × n's advanced customer analytics.
Preprocessing
Any analysis is just as good as the underlying data. Therefore m × n includes comprehensive data preparation abilities. Less effort preparing data saves costs and means more time for processing data. And generates better results.Predictive Analytics
m × n uses advanced machine learning algorithms to create a score predicting the likelihood that a customer will respond positively to your offer. That allows you to concentrate on high potential customers.Measureable
The dashboard gives campaign managers access to all metrics and let them monitor optimization performance in relation to a control group. From everywhere, on any device. m × n is available on PC, Mac, Tablet and Mobile.Platform
Full featured platform with all tools needed for seamless integration into your existing environment. Connect to you CRM or upload customer data in Excel format. Cloud solution or on-premise installation available.-
Suggested Campaign Duration
m × n calculates the optimal campaign length -
Preprocessing
Aggregate and group data, derive new data features, combine and split columns, filter and extract data, ... -
Profitablity limit
The maximum time the campaign should run -
Scoring Performance
One of the most important metrics - it presents the quality of the scoring -
Success Rate Diagram
This chart displays the success rate history in real time -
Conversion Rate
Keep an eye on your overall conversion rate
About mxn
m × n builds smart, data-driven, cloud-based tools for Customer Service organizations.
Our team knows first-hand the intricacies of modern customer service. Armed with powerful tools based on cutting-edge technology and many years of experience in customer services, data analytics and software development, m × n provides exactly
what you need… and nothing you don’t.